9:00 AM - 11:00 AM

Part 1: AI First Principles & WISER Method

Introduction (10 minutes)

• Organizations are like gardens - left alone, things grow, but not everything that grows is good
• Weeds take over, roots tangle, what once had potential becomes a mess
• Great gardens happen on purpose - with the right care, intent, and willingness to prune
• Setting the stage: We're gardeners, not factory managers

AI First Principles Foundation (20 minutes)

• The Mindset Shift:
• People define objectives (AI can't tell you what matters)
• Build through discovery (iteration beats specification)
• Think AI First, automate last
• The division of labor: What humans do vs. what AI does best

The WISER Method (90 minutes)

The Five Stages - Deep Breakdown:

W - Why

• Define purpose and challenge every assumption
• Most processes are 80% waste, 20% value
• Exercise: Question one sacred cow in your business

I - Identify

• Map reality vs. documentation
• Catalog waste and expose sacred cows
• Exercise: Identify 3 wasteful steps in your current process

S - Simplify

• Delete ruthlessly - if you don't add back 10%, you didn't cut enough
• Learn through elimination
• Exercise: What could you stop doing tomorrow with zero impact?

E - Evolve

• Let demand pull what's necessary
• Create clear triggers, build to learn
• Exercise: Identify one place you're pushing work instead of letting it be pulled

R - ReDesign

• Blueprint based on discovery, automate intelligently
• System-wide thinking, not just optimization

Q&A and Implementation Planning

• Address common objections and resistance
• From process followers to process builders

11:00 AM - 11:15 AM

Break

11:15 AM - 3:15 PM (includes working lunch)

Part 2: Agentic Platform Training

Platform Introduction (10 minutes)

• Platform overview and capabilities
• Interface walkthrough and navigation
• Account setup and workspace orientation

Basic Agent Building (30 minutes)

• Creating your first conversational agent
• Setting up basic flows and responses
• Configuring intents and entities
• Testing and debugging basics

Working Lunch & Individual Support (120 minutes)

• Continue building while eating
• One-on-one troubleshooting
• Peer collaboration and networking

Advanced Strategies (40 minutes)

• Integration capabilities and APIs
• Multi-agent orchestration
• Analytics and monitoring tools
• Advanced conversation design patterns

Practical Demonstration and Q&A (40 minutes)

• Review the architecture of an ideally built Agent

3:15 APM - 3:55 PM

Part 3: Certification

Certification Assessment (30 minutes)

• AI First Principles comprehension
• WISER Method application scenarios
• Platform functionality

Certification Award (10 minutes)

• Official Certification
• Digital badge and credentials
• Certified practitioner status